Surviving Tough Times Total Engraving LTD Established For 30 Years It’s no secret that we are in really trying times – understatement of the year. It is affecting us all in business and at home. It can be hard to stay positive whilst hearing all the doom and gloom we are subjected to everyday. It…
What is customer experience? When people ask me, what is customer experience? I wouldn’t be being overly dramatic to say it is everything. Let me tell you why – To start with I’ll cover what is customer experience and how it is different to customer service. Customer Experience, also known as CX is…
What is an accidental manager? An accidental manager is somebody that ends up in a management or supervisory role with little or no management training be that formal or otherwise. Where do you find an accidental manager? It is particularly commonplace in smaller businesses, often in the operations type role, such as foreman…
How do I come up with a business plan? Do I need a business plan? How do I come up with a business plan? The first thing I advise when asking yourself this is… What are you trying to achieve with this business plan? Why? I hear you ask. You thought that…